Legal and Regulatory Information - London Solicitors

SNV Law is authorised and regulated by the Solicitors Regulation Authority, SRA Number: 648775.
Our Registered office is: 184 Shepherds Bush Road, London W6 7NL, United Kingdom

Our VAT registration number is: 223 1675 31
We do not accept service of legal documents by email

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by SNV Law and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you may be able to link to other websites which are not under the control of SNV Law. We have no control over the nature, content and availability of those sites and we are not responsible for the privacy practices of third party sites.
Every effort is made to keep the website up and running smoothly. However, SNV Law takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright Notice:

Costs Information

Please click here to see costs information provided pursuant to the SRA Transparency Rules

Complaints Procedure

Please click here to see our complaint’s handling procedure

Privacy Policy

Who are we?

SNV Solicitors is the trading name of Sundeep Oberoi who practices law as a sole practitioner and is a ‘controller’ under the General Data Protection Regulation and Data Protection Act 2018.

Whose data do we hold?
We may hold data about the following people:

Employees
Customers and clients
Suppliers and service providers
Advisers, consultants and other professional experts
Complainants and enquirers

What data do we collect?

We will only collect information from you that is relevant to the matter that we are dealing with. In particular we may collect the following information from you which is defined as “personal data”:

Personal details
Financial details
Family details, lifestyle and social circumstances
Business activities of the person whose details we are processing
Goods and services
Education and employment details

Special Categories

We may also collect information that is referred to as being in a special category. This could include:

Physical or mental health details
Racial or ethnic origin
Religious beliefs or other beliefs of a similar nature
Criminal convictions
County Court Judgements and other court judgements
Sexual Orientation

IP addresses and Cookies

For administration purposes we may collect unique network (IP Address) users’ computer, operating system, and browser type when you visit our website.
Cookie is usually a small piece of data sent from a website and stored in a user’s web browser while a user is browsing a website. When the user visits same website in the future, the data which was stored in cookie can be recalled by the website and notify the website about the user’s previous activity. Cookies store previous activity of the user. It includes logging in, history of browser, clicking particular buttons, usage patterns and user preferences.
The website analytics tools that we may use from time to time (such as Google Analytics) does not collect any personal information (for example the name and address) about the website users.

Basis of processing

The basis on which we process your personal data is one or more of the following:

It is necessary for the performance of our contract with you
It is necessary for us to comply with a legal or regulatory obligation
It is in our legitimate interest to do so
You have given us your consent (this can be withdrawn at any time by advising our data protection officer)

How will we use your data?

We may use your information for the following purposes:

Provision of legal services including advising and acting on behalf of clients
Promotion of our services and/or goods (by email, post, telephone or text messages). We have a legitimate interest in processing your personal data for promotional purposes. This means we may not need your consent to send you promotional communications. However, where consent is needed, we will ask for your consent to use the data for promotional communications and will not share your details with any third parties for marketing purposes. You have the right to opt out of receiving promotional communications at any time by contacting us at: [email protected] or using the unsubscribe link at the bottom of any promotional email you receive.
Provision of education and training to customers and clients
Maintaining accounts and records
Supporting and managing staff

Who will we share your information with?

Under our code of conduct there are very strict rules about who we can share your information with and this will normally be limited to other people who will assist with your matter. This may include:

Barristers
Medical experts
Private investigators
Courts and tribunals
Ombudsman and regulatory authorities
Healthcare professionals, social and welfare organisations

Where you authorise us, we may also disclose your information to your family, associates or representatives and we may also disclose your information to debt collection agencies if you do not pay our bills.

How long will you keep your information for?

We will normally keep your information throughout the period of time that we do work for you and afterwards for a period of six years as we are required to do so by law and also by the regulations that apply to us
In some cases (for example where we have prepared a will for you) we may retain your information for a longer period and we will advise you of this at the time
more information is available on request from the data protection officer

Transfers to third countries

We may from time to time transfer your personal data to a country outside of the EEA
Normally this will be necessary for the performance of your contract with us or for the exercise or defence of legal claims on your behalf
Sometimes we may transfer for other reasons (for example: cloud storage hosts and/or email account providers) and we will ensure that appropriate safeguards are in place at all times

Security Arrangements

We will ensure that all the information that you provide to us is kept secure using appropriate technical and organisational measures
In the event of a personal data breach we have in place procedures to ensure that the effects of such a breach are minimised and shall liaise with the ICO and with you as appropriate
More information is available from the data protection officer.

What Rights do you have?

You have the following rights under the GDPR:

Right to be informed
Right of access
Right of rectification
Right of erasure
Right to restricting of processing
Right to data portability
Right to object
Rights concerning automated decision-making and profiling

Rights of access

You have a right to see the information we hold about you
To access this, you need to provide a request in writing to our data protection officer, together with proof of identity
We will usually process your requests free of charge and within 30 days however we reserve the right to charge a reasonable administration fee and to extend the period of time by a further two months if the request is manifestly unfounded or vexatious and/or is very complex
Full details are available in our data subject access policy which is available on request from the data protection officer

Right to erasure

You have a right to ask us to erase your personal data in certain cases (details may be found in Article 17 of the GDPR)
We will deal with your request free of charge and within 30 days but reserve the right to refuse to erase information that we are required to retain by law or regulation, or that is required to exercise or defend legal claims
To exercise your rights to erasure please contact our data protection officer

Who can you complain to?

If you are unhappy about how we are using your information or how we have responded to your request then initially you should contact the data protection officer (who is also the sole principle of the practice), Mr Sundeep Oberoi at: [email protected]
If your complaint remains unresolved then you can contact the Information Commissioner’s Office, details available at ico.org.uk

Changes to this privacy policy

We keep this privacy policy under regular review and reserve our right to make changes.

This privacy policy is dated: 1 October 2018